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In this conversation, Sally is a receptionist for a major computer hardware supplier. This particular morning, she is also filling in for a personal secretary who called in sick.
Sally: Good morning, ABC Computers, Sally speaking. Can I help you?
Caller 1: Yes, I'm Dave Michaels. I'd like to talk to Amy Winters, please.
Sally: Just a moment, please. I'll transfer you.
Caller 1: Thank you.
Sally: Good morning, ABC Computers, Sally speaking. Can I help you?
Caller 2: My name is Lance Stevens. May I speak to your Customer Service manager?
Sally: I'm sorry, he's in a meeting. May I take a message?
Caller 2: When will he be available?
Sally: I don't know, sir. Would you like to leave a message?
Caller: No, that's OK. I'll call back.
Sally: Good morning. Ms Carling's office. What can I do for you?
Caller 3: This is Marlene Casper. I need to meet with Ms Carling. She knows who I am.
Sally: Hold on , please. I'll check her schedule... You can meet with Ms Carling at 10:00 tomorrow.
Caller 3: That'll be fine. Thank you very much.
中文参考:
在这段对话中,Sally是一家大型电脑硬件供应商的接待员。今天早晨,一位私人秘书请了病假,Sally暂替她的工作。
Sally: 早上好。ABC公司,我是Sally,请问您有什么事吗?
Caller 1: 是的,我是Dave Michaels,请Amy Winters听电话。
Sally: 请稍等。我给你转过去。
Caller 1: 谢谢。
Sally: 早上好。ABC公司,我是Sally,请问您找那位?
Caller 2: 我是Lance Stevens,请你们的客户服务部经理接电话,好吗?
Sally: 对不起,他在开会。要留个口信吗?
Caller 2: 他什么时间方便?
Sally: 我不知道,先生。您需要留个口信吗?
Caller 2: 不用了。我会再打过来的。
Sally: 早上好,Carling女士的办公室,我能为您做什么吗?
Caller 3: 我是Marlene Casper,我要约见Carling女士,她知道我是谁。
Sally: 请稍等,我查一下她的日程……您明天10:00可以会见Carling女士。
Caller 3:很好。非常感谢 |
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