去原文收听听力
A：House keeping. May I help you?
客房管理部，需要我效劳吗?
B：Yes. I sent a sweater to the laundry but it's come back badly shrunk.
是的。我有一件毛衣拿去送洗，但是送回后严重缩水了。
A：We're very sorry, madam. I'll send someone immediately.
女士，非常抱歉。我立刻派人过去。
C：Housekeeping. May I come in?
客房管理部，我可以进来吗?
B：Yes. Look at this sweater. It's ruined.
可以，看看这件毛衣，报销了。
C：Could you buy a replacement in your home country and send us the receipt? We will send you a bank draft for the amount.
您可以在您的家乡买到代替品，并把收据寄给我们吗?我们会用银行汇票把钱寄给您。
B：Sounds reasonable.
听起来很合理。
C：Could you fill out this form with your name and forwarding address? We are very sorry for the inconvenience.
请在表格上填写您的姓名和邮寄地址好吗?抱歉给您带来不便。
