Many people dislike walking to the bank, standing in long lines and running out of cheques. They are dissatisfied with their bank’s limited hours too. They want to do some banking at night and on weekends. For such people, their problems may soon be over. Before long,(1)_____________________. Many banks are preparing online branches or Internet offices, which means people will be able to take care of much of their banking business through their home computers. This process is called "interactive banking". At these online branches, customers will be able to view all their accounts,(2)______________________. Customers are also able to pay their bills electronically and even E-mail questions to the bank. Banks are creating online services for several reasons. One reason is the bank must compete for customers who will switch to another bank if they are dissatisfied with the service they receive. (3)____________________. That is people who are young, well-educated and have good incomes. Banks also want to take advantage of modern technology since they have moved into the 21st century.
