W: Excuse me. I'm doing a survey on the recent modernization of this airport. Would you mind answering some questions?
M: Well, if you're quick.
W: Right, um, could you tell me, um, where you're going and why you're going there?
M: Yes, I'm flying to Barcelona on business.
W: OK. Can you tell me how often you use the airport?
M: Yes, (1)_______________________________________.
W: And um, what do you think of the new restaurant?
M: I'm sorry, but I think it's cheap, vulgar, I mean—plastic cups, wobbly chairs, we deserve something better.
W: Right, (2)____________________________________?
M: Well, that varies. Now, some days they're all right, they can cope; but on busy days they can't cope at all—if it gets overcrowded they just don't seem to have the staff to deal with the situation and there are delays.
W: Thank you. Um. What about the new parking facilities?
M: (3)________________________________. I know there's a courtesy bus but it isn't frequent enough.
W: Well, um, and what about the transport links to the airport?
M: Transport facilities, public transport is pretty good. I think there are frequent rail services and buses, yes, I think it's pretty good.
