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标题: 在办公事务中，怎样回答没有把握的事情？ [打印本页]

作者: 幽幽草 时间: 2007-2-7 13:52 标题: 在办公事务中，怎样回答没有把握的事情？

在办公事务中，若有客户向你咨询一件你没有把握的事情，你该如何回答呢？我们看看下面这位是怎么回答的吧！

A: Good morning. Can I help you?

B: Good morning. Is this Modern Office Ltd.?

A: Yes it is.

B: I'm Mike & C. Ltd. I want to know if our order is in shipment.

A: I'm afraid I'm not sure on that. Is there a number where you can be reached?

B: Yes, 852-3432. How soon can you get back to me?

A: I should be able to get this information for you by this afternoon. I'll call you as soon as I know.

B: All right. Please leave a message with my secretary if I'm not in.

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