Listen to the mp3 carefully and finish the quiz to gain scores.
Of course, you can write down what you heard.
1. What is the first problem with the man's reservation?
A. The hotel confused him with another guest.
B. Rooms are overbooked for that evening.
C. There are no more rooms available for five people.
D. The price for the room is more than he expected.
2. For what day did Mr. Nelson make a hotel reservation?
A. the eighteenth
B. the nineteenth
C. the twentieth
D. the twenty-first
3. What is taking place in the city that makes getting another room almost impossible?
A. a marathon
B. an outdoor music festival
C. a conference
D. building renovation
4. How much is the initial discount on the honeymoon suite after Mr. Nelson complains about the hotel service?
A. $10
B. $15
C. $20
D. $25
5. How does Mr. Nelson respond when the hotel clerk offers to provide him with a free room on his next visit?
A. He thinks it will take a long time for him to receive the free coupon for the room.
B. He feels he should first receive an apology from the manager for what has happened.
C. He suggests that the hotel should give guests an additional 15% discount in cases like his.
D. He implies that he might not visit again because of the problems he has had.
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