Useful telephone vocabulary and phrases in English
►Making contact
Hello/Good morning/Good afternoon ..
This is John Brown speaking.
Could I speak to .......... please?
I'd like to speak to .......... please.
I'm trying to contact ..........
►Giving more information • I'm calling from Tokyo/Paris/New York/Sydney • I'm calling on behalf of (Mr. X ...)
►Taking a call • X speaking Can I help you?
►Asking for a name/information • Who's calling please? • Who's speaking? • Where are you calling from? • Are you sure you have the right number/name?
►Asking the caller to wait • Hold the line please • Could you hold on please • Just a moment please
►Connecting • Thank you for holding • The line's free now ..... I'll put you through • I'll connect you now / I'm connecting you now.
►Giving negative information
I'm afraid the line's engaged. Could you call back later?
I'm afraid he's in a meeting at the moment
I'm sorry. He's out of the office today / He isn't in at the moment.
I'm afraid we don't have a Mr/Mrs/Miss ... here
I'm sorry. There's nobody here by that name.
Sorry. I think you've dialled the wrong number.
I'm afraid you've got the wrong number.
►Telephone problems • The line is very bad. Could you speak up please? • Could you repeat that please? • I'm afraid I can't hear you. • Sorry. I didn't catch that. Could you say that again please?
►Leaving/taking a message • Can I leave/take a message? • Would you like to leave a message? • Could you give him/her a message? • Could you ask him/her to call me back? • Would you like him/her to call you back? • Could you tell him/her that I called? • Could you give me your name please? • Could you spell that please? • What's your number please? 作者: xiaomeixin 时间: 2010-11-29 15:25
作者: yujason 时间: 2010-11-29 15:52
thk for you supporting~~
it's very useful..作者: evaxiaofan 时间: 2010-11-29 22:00
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