W: Good morning. (1)__________________________________________.Unfortunately, I'm not satisfied with my new computer.I'm having a lot of problems.
M: What seems to be the problem?
W: I'm having problems with my Internet connection.
M: Did you read the instructions that came with the computer?
W: Well, yes. But the troubleshooting section was no help.
M: What happened exactly?
W: Well, the Internet connection doesn't work.I think the modem is broken. I'd like a replacement.
M2)____________________________________________________.
W: I was trying to connect to the Internet!What kind of question is that?
M: I understand you're upset, Madam.I'm just trying to understand the problem.I'm afraid it's not our policy to replace computers because of misusage.
W: I bought this computer with the software pre-loaded.I haven't touched anything.
M: We're sorry that you've had a problem with this computer.Could you bring in your computer? (3)____________________________________________________.
W: OK, that will work for me.
M: Is there anything else I need to know about this that I haven't thought to ask?
W: No, I'd just like to be able to use my computer to connect to the Internet.
M: We'll do our best to get your computer working as soon as possible.
1. I purchase a computer from your company last month.
2.How were you using your computer when you try to connect to the internet.
3.I promise you that i will check the settings and get back to you immediately.
1 I purchased the computer from your company last month
2 How were you using the computer when you tried to connect the internet
3 I promise you will ...immediately
发表于 2012-3-14 10:12
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2)____________________________________________________.
发表于 2012-3-17 21:21
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