listen to the material carefully,although it is difficult and sometime you can't write down the correct answer.As long as you have tried,whatever you write down will be the harvest of yours.You should believe that only by accumulating little by little could you learn English welll.so come on.
W: Can I help you?
M: Yes, I'd like to read some articles that are on reserve about British culture.
W: Professor Grand's class?
M: That's right. How could you know?
W: Let's just say you are not the first person coming in asking for those articles.
M: Oh, well, seeing as how I haven't read any of them yet, ______________.
W: I'm afraid I can't give you any of them at the moment. They've all been checked out.
M: ______________
W: Every month. I've asked professor Grand twice already to bring in additional copies of the articles, but no sooner do I place them on the
shelves than they are gone. See that girl in the black sweater? She's been waiting for half an hour for those same articles to be returned.
M: And here's me. ______________
W: I'm sorry, but there is not a whole lot I can do about it. All I can suggest is that you come in first thing tomorrow morning and try again.