Lesson I. Receiving Visitors 1 Receiving, Lesson, Visitors

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Part One Most large organizations employ a receptionist. The work of a receptionist is interesting and varied. She has a lot of different things to do. The work is also important because the receptionist is the first person visitors see when- they come to a firm. So the -receptionist gives them the first idea of the firm. Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at, 11:30. Here comes Mr Hussein. ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is. MR HUSSEIN: I have an appointment with the Sales Manager at 11-30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company. ROSE: Let me see ... Ah yes, Mr Hussein. Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here. (DIALS) MARIA: Mr Shelli's Office. ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30. MARIA: Mr Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company. MARIA: Oh, yes, that's right. I'll come and fetch him now. ROSE: Thanks.(REPLACES PHONE) Mr Shelli's secretary is coming down now. MR HUSSEIN: Thank you. MARIA: Mr Hussein? MR HUSSEIN: Yes, that's right. MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.

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Part One

The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.

MR LI: Good morning.

ROSE: Good morning. Oh, good morning, Mr Li. How are you? '

MR LI: I'm fine, thanks,and you?

ROSE: Oh, busy as usual. Do you want to see Mr Shelli?

MR LI: Yes, please.

ROSE: Have you an appointment?

MR LI: Er ... No, I haven't. You see, I only arrived back in the country this morning.

ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.

MR LI: Thank you.

(DIALS)

MARIA: Mr Shelli's office.

ROSE: Oh,helio Maria. It's reception again. I have Mr Li here. He hasn't an appointment but held like to see Mr Shelli. When will he be free?

MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?

ROSE: Mr Shelli will be free about half past twelve. Can you wait?

MR LI: What's the time now?

ROSE: It's nearly 12-00.

MR LI: Oh that's fine. I'll wait.

ROSETO MARIA) Maria, Mr Li will wait.

MARIA: Right. I'll fetch him when Mr Shelli's free.

ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.

MR LI: Thank you.

ROSE: Where are you staying, Mr Li?

MR LI: At the Plaza.

ROSE: The Plaza?

MR LI: Yes, I usually stay there.

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Part Two

In this part you will first heat Rose talking to Mr Lefere, who has an appointment with Mr Ballito,the Director, at quarter past ten. Rose checks that Mr Ballito is expecting Mr Lefere and then directs Mr Lefere to Mr Ballito's office.

MR LEFERE:Good morning.

ROSE:Good morning. Can I help you?

MR LEFERE: Er, yes. I have an appointment with Mr Ballito at quarter past ten.

ROSE: May I have your name please?

MR LEFERE: Paul Lefere ?- from the Inter-national Hotel Group.

ROSE: Thank you. Please take a seat, Mr Lefere,and I'll phone Mr Ballito's office.

(DIALS)

OPAL:Mr Ballito's office.

ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.

OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.

ROSE: Thanks. (REPLACES PHONE)MR Lefere, would you please go up to Room 9 on the first floor.Mr Ballito's expecting you.

MR LEFERE: Room 9 on the first floor.

ROSE: That's right. The stairs are on the left.

MR LEFERE: Thank you.

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Part Two

The next visitor is Mr Sing, who wants to know about contracts for office furniture And Rose directs him to Mr Shelli's office.

MR SING: Excuse me.Is this Modern Office Ltd.?

ROSE: Yes, that's right. Can I help you?

MR SING: Well, I'd 'like to see the Director about contracts for office furniture. Here's my card.

ROSE: Thank you. (READING CARD) Mr Sing. Have you an appointment,Mr Sing?

MR SING: Er ... No, I'm afraid I haven't.

ROSE: Well,the Sales Manager usually deals with contracts. That's Mr Shelli.

MR SING: Oh, is it possible to see him now?

ROSE: Just a moment please.I'll phone his secretary to see if he's free. Please take a seat.

MR SING: Thank you.

(DIALS)

MARIA: Mr Shelli's office.

ROSE: Hello Maria. Rose here, Reception. I have a Mr Sing here. He wants to know about office furniture contracts. Is Mr Shelli free to see him?

MARIA: Yes, he is.In fact, he's in his office, now. His 10:15 appointment was cancelled. Send Mr Sing up.

ROSE: Right. (REPLACES PHONE) Mr Shelli is free, Mr Sing. Please go up to his office., It's Room 3 on the
second floor.

MR SING: Room 3 on the second floor.

ROSE: That's right. The stairs are on the Left?- or there' s a lift at the end of the corridor.

MR SING: Second floor ... I think I' 11 take the lift.

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Test(1)

Answer questions. Here are two examples:
Is, Rose a receptionist?
Yes, she is.
Is Mr Li a secretary?
No, he isn't.

Now you answer the questions:
1.Is Mr Shelli a manager?
2.Is Maria staying at the Plaza?
3.Is Mr Hussein from the Gulf Trading
Company?

Answer the following questions in a different
way. Here is an examples
Is Mr Shelli the receptionist?
No, he isn't. Rose is.

Now you answer:
1.Is Mr Li a secretary?
2.Is Mr Hussein a manager?
3.Is Mr Shelli from the Gulf Trading Company?
4.Is Maria staying at the Plaza?


Test (2)

In this test you can be Rose. talking to Mr Sing. First you hear the conversation between Mr Sing and Rose, and then you'll act the part of Rose, giving the replies as Rose does.

Sing:Excuse me. Is this Modern Office Ltd?
Rose:
Sing:Well, I'd like to see the Director about contracts for office furniture. Here's y card.
Rose:
Sing: Er... No, I'm afraid I haven't.
Rose:
Sing:Oh, is it possible to see him now? .
Rose:
Sing:Thank you.